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Virgin Atlantic Bookmark and Share

2.6/10
Average rating based
on 1 review

Price/quality ratio
Ground service
Onboard service
Baggage handling
Punctuality
3
1
3
3
3
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JFK - LHR
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Experience & Reviews

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2.6 out of 10
Bad experience
New York-London (JFK-LHR)
Economy Class

Price/quality ratio
Ground service
Onboard service
Baggage handling
Punctuality

Virgin Atlantic has a very sub-par customer service department. Everything I've read online confirms this: that they are cold, inflexible, charge-happy, and all around heartless. They don't run enough routes for you ever to exchange flights for something else comparable, and they charge outrageous change fees ($275.00 USD). I wouldn't put my money anywhere near this carrier's cutthroat operation.
 
Posted by Filip Filip on 05-01-2010
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